David Brien
Hi, I'm David, a Lead Business Analyst and solution designer.
I deliver CRM, ERP, and enterprise software solutions that improve operational efficiency and drive measurable business growth.
I am based in beautiful Cape Town.
In a nutshell…
I've built and delivered CRMs, ERPs, sustainability platforms, and enterprise system integrations for global clients including Amazon, Rumpke, and Waste Pro. I understand developers, I understand the end user, and I bridge the gap between complex business requirements and scalable technical solutions.
Currently Lead Business Analyst at ISB Global, I lead solution design and delivery for enterprise waste and recycling clients with turnover exceeding $1bn — working across US-based organisations and international delivery teams using Agile, Scrum, and Kanban.
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Skills
I translate functional and commercial business needs into clear, deliverable specifications for technical teams — resulting in systems that work together and deliver real outcomes.
At ISB Global, I lead end-to-end business analysis and solution design across CRM, ERP, customer portal, and contract management systems for enterprise clients — integrating with SAP, DocuSign, AWS, Azure, and Angular front-ends, including low-code OutSystems builds. I introduced AI-driven automation that reduced UI design time from 14 days to 1 day.
At Asilia Africa, I built an ERP and CRM ecosystem from scratch across 15 safari camps and 3 regional offices — integrated with marketing platforms to drive direct B2C growth. Scaled monthly website traffic from 10,000 to 100,000, leads from 80 to 1,600/month, and delivered a 3x increase in digital sales.
Business Analysis • Solution Design • Solution Architecture • Stakeholder Management • ERP & CRM • Large Scale System Integration • API Integration • Agile • Scrum • Kanban • AWS • Azure • OutSystems • AI Automation • Process Optimisation • Digital Transformation • Data Analysis • Requirements Gathering • SQL • HTML • Microsoft 365
⚙️ ERP and CRM
End-to-end solution design for enterprise CRM, ERP & customer platforms
💬 Manage teams and stakeholders
Stakeholder alignment across business, technical, and C-suite teams
💻 Digital marketing
Digital growth strategy — 10x traffic, 20x leads, 3x sales
📊 Agile Delivery
Scrum, Kanban, sprint-based execution
👨💻 Programming
API integrations, AWS, Azure, OutSystems, AI automation tools, SQL
I’ve worked on a wide range of projects and brands in both client-side and agency-side roles. I have built websites, ERPs, CRMs, social media audiences and newsletter databases, and I am capable in either doing things ‘hands-on’ or in leading project teams.
Experience
Below are some key examples of my experience.
For more detail please see my LinkedIn.
ISB Global
Lead Business Analyst | 2022–Present | Remote to UK and USA
ISB Global provides enterprise ERP software to the waste and recycling industry. As Lead Business Analyst, I lead solution design and requirements definition across CRM, contract management, customer portal, and sustainability tracking — serving clients with $1bn+ turnover across the US. Highlights include the Amazon Sustainability Platform (500+ sites, reporting cycles reduced from 6 weeks to under 24 hours) and a CRM/ERP platform supporting 2M+ customers and 100k+ contracts.
Asilia Africa
Head of Growth | 2014–Feb 2022 | Cape Town
Asilia Africa is the leading safari operator in East Africa, owning and running high-end safari lodges in iconic wildlife areas such as the Serengeti and Masai Mara. Originally relying entirely on travel agent B2B sales, I set up, ran and grew a direct B2C-focused digital marketing team, introducing new capabilities critical to the future of the business. I continue to focus on growing the consumer audience and revenue, as well as on the CRM and data architecture that comprises the marketing platform. Eliminated 500+ hours of manual reporting per month. Grew leads from 80 to 1,600/month and improved conversion from 8% to 25%, delivering a 3x increase in digital sales.
Gloo Digital Design - Ogilvy Group
Senior Account Director, 2011 - 2014, Cape Town
Gloo was the leading digital marketing agency in SA; they merged with Ogilvy to continued success. I was responsible for landing new clients, growing my accounts, and delivering all projects successfully. My portfolio included DStv, Allan Gray, Samsung, Jacaranda FM, East Coast Radio, J&B, Kagiso Media and Pearson. I generated several million rand in annual turnover, won many pitches, and successfully delivered many digital projects.
Barracuda Digital SEO & PPC
Senior Project Manager, 2008 - 2011, London
Barracuda is a SEO and PPC agency based in London. I was responsible for new business acquisition, account management and project management. I successfully pitched to clients across the UK and managed accounts for large international brands including Lloyd's of London, Harrods, Aviva, Comedy Central, Smythson and Richer Sounds.
Let’s chat ☕
I’d love to hear from you. Reach me here:
davidbrien@gmail.com | +27 (0) 82 328 0810
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